The hotel was situated in the heart of the old city (the Medina). This meant that cars including taxis could not go to the door of the hotel and a porter...

The hotel was situated in the heart of the old city (the Medina). This meant that cars including taxis could not go to the door of the hotel and a porter had to be engaged (by our transfer company) to transport our bags. The hotel was clean and tastefully, traditionally, decorated. The room was good and food was excellent - no choice of evening meal (we went half board) but all courses were delicious and (as were breakfasts) plentiful. There were several different wifi networks to cover the whole hotel which ensured good coverage.The big, big plus was the staff. I cannot recall hotel staff who were more helpful anywhere. Cheerful and willing. For example, I carelessly dropped my phone in one of the two small pools at 10pm and needed rice to help dry it out (top tip: submerge your wet phone in a bag of rice to absorb moisture) so, after unsucessfully checking in the kitchen, the duty manager escorted me to a shop in the Kasbah to get some; BTW phone survived after 24 hours in the bag of rice.

The riad surpassed all expectations. A lovely place, created from five separate houses combined to provide lots of different areas, each with its own and...

The riad surpassed all expectations. A lovely place, created from five separate houses combined to provide lots of different areas, each with its own and decor. The bedrooms are all individually styled and sized. We booked a junior suite which was large, comfortable, and stylish. The inside communal areas are varied with lots of cosy alcoves on different levels (so quite a lot of stairs if you have mobility problems), two plunge pools and several water features. The roof terrace is spacious, full of greenery with another plunge pool and hot tub. It benefits from amazing views over the city rooftops and the Atlas mountains. The food is high quality: breakfast is good and served whereever you want it (we always had it on the roof); optional evening meals are also great - no choice but you know in advance of booking what the menu for that day is. Again you can eat wherever you want and the service is fantastic. We had an amazingly romantic dinner on our final evening with a large room to ourselves, next to a roaring fire and rose petals on the table. Staff are friendly very attentive, good natured, efficient and will do anything they can to make the stay as pleasurable as possible.A truly amazing and very relaxing experience while being well placed to take advantage of the excitement and the medina just outside the door. Would recommend very highly and would definitely stay here any time we visit Marrakech.

On our second trip to Morocco, but our first to Marrakech, my husband and I decided to stay at a Riad as we wanted an authentic experience. Riad Moullauod...

On our second trip to Morocco, but our first to Marrakech, my husband and I decided to stay at a Riad as we wanted an authentic experience. Riad Moullauod delivered. A hidden gem away from the hustle and bustle of the Old City. The staff were exceptional and so helpful, offering tips on how to get about and were on hand for anything we needed. They went above and beyond to ensure our stay was one to remember. The food was superb and on days where we wanted to escape the city the rooftop pool was bliss...looking forward to our next trip! Jean &Saheed

My partner and I visited early Aug. The service in the hotel is fantastic, you are made to feel very welcome from all staff members. The Riad is stunning...

My partner and I visited early Aug. The service in the hotel is fantastic, you are made to feel very welcome from all staff members. The Riad is stunning very traditional and shows the true Moroccan culture throughout, you get a real sense of Morocco as opposed to a typical hotel. Breakfast was served fresh everyday and cleanliness is 10/10.Marrakech is beautiful lots of history, culture and places to see. Very humbling experience. However, customers must be made aware of some of the people within the villages who have a culture of continuously asking for tips and “luring” people into spending money unnecessarily. I feel in the future this will negatively impact the tourist trade in Morocco and sadly impact the hotels as a result. We had four bad experiences mainly in the Medina and the central square where all the locals continuously advise you to visit and state “it’s the last day for leather” for example. The leather was available the whole 7 days we visited. I personally were scammed into having some henna in the central square. With no authorisation the lady grabbed my hand quickly performed henna then demanded £90. The henna would have been no more than £10 in the UK. My partner and I had to literally run away. The ladies ran after us and made a ridiculous scene. They also wanted items from my bag ?! After experiencing this externally I recognised we felt very safe and was looked after at the Riad. I hope Morocco puts protocols in place for that kind of behaviour as I will not return for that reason only. I still believe the country is worth visiting, but feel people need to be aware of the situations that may occur.

Riad Moullaoud is a Golden Oasis in Marrakech. The staff are attentive, happy and very friendly. The Riad is a home from home and you feel like a member...

Riad Moullaoud is a Golden Oasis in Marrakech. The staff are attentive, happy and very friendly. The Riad is a home from home and you feel like a member of family whilst staying there. Magda was so very helpful when giving information to us and also advising us where to go and what to see. If I ould give a higher rating than perfect for Riad Moullaoud and its staff I would.