The hotel was situated in the heart of the old city (the Medina). This meant that cars including taxis could not go to the door of the hotel and a porter...

The hotel was situated in the heart of the old city (the Medina). This meant that cars including taxis could not go to the door of the hotel and a porter had to be engaged (by our transfer company) to transport our bags. The hotel was clean and tastefully, traditionally, decorated. The room was good and food was excellent - no choice of evening meal (we went half board) but all courses were delicious and (as were breakfasts) plentiful. There were several different wifi networks to cover the whole hotel which ensured good coverage.The big, big plus was the staff. I cannot recall hotel staff who were more helpful anywhere. Cheerful and willing. For example, I carelessly dropped my phone in one of the two small pools at 10pm and needed rice to help dry it out (top tip: submerge your wet phone in a bag of rice to absorb moisture) so, after unsucessfully checking in the kitchen, the duty manager escorted me to a shop in the Kasbah to get some; BTW phone survived after 24 hours in the bag of rice.

Lovely little Riad with very friendly welcoming, polite and helpful staff . Were met at the taxi rank on arrival and bags carried to the door of our room...

Lovely little Riad with very friendly welcoming, polite and helpful staff . Were met at the taxi rank on arrival and bags carried to the door of our room . Room was very good clean and luxurious and very comfortable . Rest of the hotel was very cosy with an open fire and indoor water features with plenty of spaces to sit and relax in comfort . Good continental breakfast served on the terrace . Only downside was internet could be better , we couldn't get any in our room and was intermittent elsewhere on more than a few occasions . Other than that it's a great place to stay and I'd definitely recommend to anyone . When I'm in Marrakech again I'll try and get a room here .

My partner and I visited early Aug. The service in the hotel is fantastic, you are made to feel very welcome from all staff members. The Riad is stunning...

My partner and I visited early Aug. The service in the hotel is fantastic, you are made to feel very welcome from all staff members. The Riad is stunning very traditional and shows the true Moroccan culture throughout, you get a real sense of Morocco as opposed to a typical hotel. Breakfast was served fresh everyday and cleanliness is 10/10.Marrakech is beautiful lots of history, culture and places to see. Very humbling experience. However, customers must be made aware of some of the people within the villages who have a culture of continuously asking for tips and “luring” people into spending money unnecessarily. I feel in the future this will negatively impact the tourist trade in Morocco and sadly impact the hotels as a result. We had four bad experiences mainly in the Medina and the central square where all the locals continuously advise you to visit and state “it’s the last day for leather” for example. The leather was available the whole 7 days we visited. I personally were scammed into having some henna in the central square. With no authorisation the lady grabbed my hand quickly performed henna then demanded £90. The henna would have been no more than £10 in the UK. My partner and I had to literally run away. The ladies ran after us and made a ridiculous scene. They also wanted items from my bag ?! After experiencing this externally I recognised we felt very safe and was looked after at the Riad. I hope Morocco puts protocols in place for that kind of behaviour as I will not return for that reason only. I still believe the country is worth visiting, but feel people need to be aware of the situations that may occur.

Myself and my partner spent 7 days in Marrakech, 5 of these days spent at the riad. It is beautiful, cleanliness is really high and as soon as you step...

Myself and my partner spent 7 days in Marrakech, 5 of these days spent at the riad. It is beautiful, cleanliness is really high and as soon as you step in through the doors it's like you've entered the set of a fairytail movie.The staff were the most helpful I've ever met, my partner lost her phone in the taxi on the way from the airport to the riad, we made the staff at the riad aware and within 20 minutes it was returned.We also had a bad experience with a fake guide demanding money for showing us the tanneries, again, we made the riad aware and they sent the 'guide' on his way.Unfortunately, the people who make a living by disoriented and confused tourists bring the whole marrakech experience down. If we are to return to Marrakech in the future, we will certainly book this riad and likely not exit until our return flight is due. It really is a beautiful oasis in the center of a busy, manic city.Shukran to all the staff. You made our holiday.

very friendly helpful staff, multi lingual and knowledgeable.bemused initially, by the interlocking spaces linked by steps around a traditional courtyard,...

very friendly helpful staff, multi lingual and knowledgeable.bemused initially, by the interlocking spaces linked by steps around a traditional courtyard, with fountains and water features, up to various terraces with 3 spa pools.it has charming artisan decor, with intimate salons, one with an open fire. we had a comfortable modern ensuite room.after the first day getting lost in the medina and souk, we found it to be quite central to many of the sights of this wonderful city.